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The methods available at checkout are:
When card payment is available, it is processed by iyzico with 3D Secure verification; we do not store your card details.
You can request a cancellation before your order is shipped. To do so, submit a request from the "My Orders" page in your account or through our customer service.
FAEVS Natural Oil Serum has a waterless (anhydrous), fragrance-free formula; it is made of 9 ingredients and contains no fillers. All ingredients are labeled on the packaging according to INCI standards; you can see the ingredient list on the product page.
Our products are designed with simple formulas to be gentle on the skin. Still, if you have a known allergy to any ingredient, we recommend doing a patch test on the inside of your wrist before first use and discontinuing use if any sensitivity occurs.
Unopened, 24 months; once opened, 12 months. The PAO symbol on the packaging (the open-jar icon) shows the period after opening. Store away from direct sunlight and heat.
Orders are usually shipped within 1–2 business days. Delivery within Turkey takes 2–3 business days on average. This may take longer during busy seasons.
Shipping is free across Turkey on all orders of 500 ₺ and above. Orders under 500 ₺ carry a standard shipping fee of 30 ₺.
You can return unopened products in their original packaging within 14 days of delivery. For hygiene reasons, opened cosmetic products cannot be returned.
If you receive a damaged or incorrect product, contact us with photos. We start your free exchange or full refund within 24 hours.